This division is responsible for Enhanced 9-1-1 communication from citizens and visitors in New Hampshire. The mission is to locate, communicate and connect people in an emergency with the help they need.
The goal is to provide New Hampshire residents and visitors with immediate emergency assistance when calling 9-1-1. Using only the latest technology, 9-1-1 access from any telephone (including mobile phones) in New Hampshire provides our 9-1-1 Tele communicators with location information from where the call is originating, allowing us to assist getting help to people even if the caller is unable to speak.
All 9-1-1 Telecommunicators are highly trained and certified in Emergency Medical Dispatch, a nationally recognized medical protocol. They are committed to our goal of providing only the highest level and quality of service to anyone requesting police, fire or emergency medical assistance through 9-1-1 from our two Internationally Accredited Public Safety Answering Points in Concord and Laconia.
Staff including, Information Technology Technicians, Database Managers, Cartographers and Radio Communications Technicians are committed to supporting the Division. These individuals are dedicated to leveraging available technology and keeping our communications systems reliable while providing first responders and 9-1-1 Tele communicators with the tools and resources necessary to render emergency assistance wherever and whenever it is needed.
NH 9-1-1 is available 24/7/365 for any emergency. The administrative, mapping and database staff is available Monday – Friday between the hours of 8:15 a.m. to 4:15 p.m.
