Office of the Ombudsman

The Office of the Ombudsman responds to complaints and requests for assistance from clients, employees, and members of the general public to resolve disagreements in matters that involve the New Hampshire Department of Health and Human Services (DHHS). The Office of the Ombudsman is dedicated to maintaining an environment that supports the civil rights of all served.

The Office of the Ombudsman deals with issues involving:

  • Medicaid services;
  • Financial assistance, including food stamps;
  • Services to persons with developmental disabilities, mental illness, or substance abuse;
  • Regulatory problems and/or administrative decisions;
  • Services to Children and Families; Juvenile Justice;
  • Employee concerns;
  • Civil rights; and
  • Any other service provided by DHHS or its contractors.

The records of the Ombudsman’s Office shall be confidential and shall not be disclosed without consent of the client or employee on whose behalf the complaint is made, except as may be necessary to assist the service provider or the employee’s supervisor to resolve the complaint, or as required by law.